雅思G类书信小作文：相机维修 抱怨信

雅思G类书信小作文：相机维修 抱怨信

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.

Write a letter to the company.

In your letter:

Introduce yourself
Explain the situation
Say what action you would like the company to take

Dear Sir / Madam,

My name is Mark Roberts and I am writing to you regarding a Nokia camera that I bought at your department store on Sunhill Road, Dew*ury, on the 5th September.

我叫马克·罗伯茨，9月5日，我在Dew*ury Sunhill Road百货公司购*了一架诺基亚相机。

The camera seemed to work fine in the shop. However, upon returning home, it became clear that the shutter mechani* was not functioning properly. In addition to this, there was a *all scratch on the lens.

照相机在商店里似乎很好用。然而，在回家后，很明显，快门装置没有正常工作。除此之外，镜头上还有一个小划痕。

I therefore returned to the shop the following day, on the 6th September, and spoke to a company representative about the issue. I left the camera with the assistant and they assured me that they would look into the problem with a view to repairing the camera and get back to me a few days later.

因此，第二天，也就是9月6日，我回到店里，和一位公司代表谈了这件事。我把相机留给了助手，他们向我保证，他们会调查这个问题，以便修复相机，几天后再联系我。

However, it has now been one week and when I contacted the shop again they said that the camera has still not been fixed and they do not know how long it will be.

但是现在已经一周了，当我再次联系店铺时，他们说相机还没有修好，不知道要多久。

As I am sure you will understand, it is not acceptable to be waiting for such a long time for it to be repaired. I would therefore like to request that I be given a full refund should I not receive the repaired camera by the end of this week.

我相信你会理解的，等这么久才修好是不能接受的。因此，如果我不能在本周末收到修理好的相机，我想要求全额退款。

I look forward to hearing from you.

Yours faithfully
Mark Roberts