2021年9月雅思口语新题part2&3：一次很棒的服务

Describe a good service you received.

You should say:

What the service was

When you received it

Who you were with

And explain how you felt about it

1 What do you think of the relationship between companies and customers?

2 As a customer, what kinds of services would your expect to receive from a company?

3 Why should companies react quickly when customers have difficulties?

4 What kinds of jobs involve coping with the public?

一次很棒的服务

你应该说。

是什么 服务

你何时接受服务

你和谁在一起

并解释你的感受

1 你认为公司和顾客之间的关系是什么?

2 作为一名顾客，你希望从公司得到什么样的服务?

3 当顾客遇到困难时，公司为什么要迅速做出反应?

4 哪些工作涉及与公众打交道?

Part2参考范文：

A good service that I received was when I went to an electronics store to repair a tablet that I had purchased some time beforehand. In fact, I'd had the tablet a couple of years so I thought it would already have fallen out of guarantee, but when I visited the store I discovered that I was still entitled to a free service and repair. I was treated with great respect by the service staff, who were attentive to me, listened to my issue with the tablet, and said that they would send it off to their engineering unit to *yse the problem, then get back to me. Within a couple of days they sent me an email to say that they had repaired the item and it was already in the store for me to collect. I went back to the store, and once again I experienced incredible customer service. One guy even chatted to me and offered me tea while I waited for them to go upstairs to fetch my item. They got it out and demonstrated how it was working again, and I had to sign a couple of papers and that was it. I wasn't charged any money at all for the repair. All in all I felt really happy with the process, the treatment from the staff and the result. I would most certainly recommend this brand to anyone, because the after sales service is probably the best I've ever received.

我得到的一个好的服务是当我去一家电子商店修理我之前购*的平板电脑时。事实上，我已经*了几年的平板电脑，所以我以为它已经失去了保修保证，但当我去商店时，我发现我仍然有权获得免费服务和维修。服务人员对我非常尊重，他们对我非常关心，听取了我关于平板电脑的问题，并说他们会把它送到他们的工程部门去分析问题，然后再给我答复。几天之内，他们给我发了一封电子邮件，说他们已经修好了，而且已经在店里等我去取。我回到店里，又一次体验到了令人难以置信的客户服务。在我等待他们上楼取我的物品时，一个人甚至和我聊天并给我倒茶。他们把东西拿出来，并演示了它是如何再次工作的，我不得不签署了几份文件，就这样。我根本没有被收取任何维修费用。总而言之，我对这个过程、工作人员的待遇和结果感到非常满意。我肯定会向任何人推荐这个品牌，因为它的售后服务可能是我所得到的最好的服务。

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