2021年9月雅思口语新题part2&3:一次很好的服务范文

2021年9月雅思口语新题part2&3：一次很好的服务范文

Describe a good service you received.

You should say:

What the service was

When you received it

Who you were with

And explain how you felt about it

A good service that I received was when I went to an electronics store to repair a tablet that I had purchased some time beforehand. In fact, I'd had the tablet a couple of years so I thought it would already have fallen out of guarantee, but when I visited the store I discovered that I was still entitled to a free service and repair. I was treated with great respect by the service staff, who were attentive to me, listened to my issue with the tablet, and said that they would send it off to their engineering unit to *yse the problem, then get back to me. Within a couple of days they sent me an email to say that they had repaired the item and it was already in the store for me to collect. I went back to the store, and once again I experienced incredible customer service. One guy even chatted to me and offered me tea while I waited for them to go upstairs to fetch my item. They got it out and demonstrated how it was working again, and I had to sign a couple of papers and that was it. I wasn't charged any money at all for the repair. All in all I felt really happy with the process, the treatment from the staff and the result. I would most certainly recommend this brand to anyone, because the after sales service is probably the best I've ever received.