2021年1-4月 雅思口语 Part 3 Topic 46 排长队

Do people in your country often wait in line?

It depends on which city you are living in. Queuing in developing cities can be nightmare, as if is not a thing for them to adhere to. Queuing in developed cities on the other hand, much more pleasant, outright skipping in an ordered queue isn’t all that common, and people never complain or push or anything. If someone does skip, the only reaction is probably a few rolling eyes.

Do you think the development of technology has reduced the time people spend on waiting?

Yes, for example, right now we can use WeChat to book a table online and the system will give us the queue name. While waiting in the virtual queue, we can do something else. As long as we arrive at the restaurant when our booked number is called, we can get the table without waiting in front of the restaurant.

What do you think of those who cut in line or jump the queue?

I always point out to them where the queue begins and if they would be so kind and join it there. Most people are genuinely absent-minded and apologize but then there are those who want to pick a fight. To be honest, I feel like ramming them with my trolley but I walk away instead as it’s just too aggravating and stressful for me.

How can companies improve their customer service?

There are several methods to improve quality service at a company, from having clearly defined and measured service goals and motivating employees, to using customer feedback and updating service tools to better serve your clients. No matter what approach, improving quality service at the business does not have to be a struggle.